Upon receipt of your request, we will check the availability of hotels, services and, if possible, make provisional bookings. To do this, we will need early notification of your flight details. Once we have agreed the itinerary and the price, and received your instruction to proceed, we will ask you to transfer a minimum 80% deposit of the total amount to our bank to cover our costs if you cancel the reafter. Upon receipt of your deposit, we will make firm bookings and confirm them to you.
For security need, Helloviettravel.com prefers your payment by the following methods: 

1. Send money via Western Union 
Contact our sales for details of this payment method.

2. Cash/ Credit Card. 
We accept credit Card. However, due to the fee levied on us by the card companies, a charge will be made on credit card payments.

3. Date Change - Payment & Cancellation Policy
      Vietnam Day Tours:
  • Pay 100% when booking tour.
     
  • Change date for free (subject to availability of the specific components) but please announcing 7 days departure in advance.
     
  • No fee for cancellation but please announcing 20 days departure in advance.  Your deposit will be refunded to you within 30 working days. If we cancel, then your deposit will be immediately refunded to you in full recompense for any required or necessary cancellation by us.
      Vietnam Vacation Packages:
       Payment policy:
  • Pay 50% deposit when booking tour (This deposit is non refundable once your itinerary is confirmed). Full and final payment for the balance of your tour costs is payable 10 days prior to your tour commencing. This date will be clearly displayed on your itinerary and documentation.
     
  • If making a reservation within 45 days of your tour commencement full payment is required upon confirmation of all your arrangements.
     
  • We accept payment by Visa, Master Card, American Express.
  Open bus services: 
  • Unchange date and non refundable
     Date Change Policy:
  • Change date for free if available services but please announcing 20 days departure in advance.
      Cancellation Policy:
  • To cover our penalty to book your ticket with the airlines, your room with accommodations...so a small fee will apply if you cancel your travel 45 days before your travel date.
     
  • You will lose your deposit plus any additional fees collected.
     
  • If we cancel, then your deposit will be immediately refunded to you in full recompense for any required or necessary cancellation by us.